Booking Terms & Conditions

By using the ITM-Tourist Information website for your bookings, you agree to the following terms and conditions.

Cancelation policy Day tours:

A confirmation fee of 10% is nonrefundable to cover our costs for booking your tour and/or services. For up until one week before departure of the tour you booked, you can cancel the day tour without any extra costs. If you cancel less than 1 week before the departure of your tour, you will be refunded 50% of the tour price. For cancelations made less than 48 hours before a tour, no refund is given.

Multi day tours:

If you cancel your multi day tour more than 31 days before the departure date, a fee of 25.000 ISK will be held back. For cancelations made between 15 and 31 days prior to departure, you will get a 50% refund of the tour price. For cancelations made between 7 and 14 days before departure of a tour, you will get a refund of 25% of the tour price. For cancelations made less than 7 days before departure, no refund will be given.

Insurance:

We advise all our clients to have travel insurance from your country of origin, which covers you during your trip and covers your costs should you need to cancel on short notice.

Liability:

Iceland is a country where weather conditions can change rapidly. ITM-Tourist Information and its partners reserve the right to alter tours and itineraries due to weather or road conditions. All programs can be changed or cancelled at any moment during the trip to assure the safety of the clients and staff. All participants on tours are advised that they participate in all activities at their own risk and must behave according to tour operator guidelines and conduct themselves in a responsible manner. ITM-Tourist Information acts as booking agent and does not assume responsibility for accidents or death that can be traced to the participant´s negligence, acts of third parties or exterior circumstances beyond ITM-Tourist Information‘s control (force major) such as weather, natural occurrences, war or other similar causes. As a booking agent, ITM-Tourist Information acts in good faith and disclaims responsibility for any agent, hotel, coach operator, airline, guide, restaurant or any other person’s or companies’ acts, defaults or delays. No responsibility is accepted for losses, expenses due to delays, changes of flights, or other services or because of strikes, accidents, sickness, damage, negligence, weather, war, changes in schedules, or other similar causes beyond our control. ITM-Tourist Information advises all travelers to purchase travel insurance that would cover such additional costs. With the purchase of a tour through our web site, you accept these conditions and confirm that you understand them and that you accept responsibility for your participation in your tour. Some activities may request you to sign an additional liability release on site. If you are not satisfied with the services of ITM-Tourist Information, you must advise ITM-Tourist Information in writing within 7 days of your departure from Iceland. Otherwise no compensation may be considered.

Online bookings:

Services booked directly at the ITM-Tourist Information website require a valid credit card that is charged upon booking. In the event of cancelation by supplier or if tour becomes unavailable from supplier, an alternative tour will be offered. If the customer does not accept the alternative, or if ITM-Tourist Information is not able to offer an alternative, a full refund will be made.

Pick up:

When booking a tour that includes free pick up, the client is fully responsible for communicating their pick up location to ITM-Tourist Information or the tour operator indicated on the voucher at least 48 hours before the beginning of a tour. If the pick-up location is not specified during at the time of booking, ITM-Tourist Information cannot be held responsible for your pick- up or if you miss your tour because of missing pick-up location.

Prices: 

All Prices quoted on the ITM-Tourist Information website are in Icelandic Kronur (ISK) and calculated per person, unless otherwise specified. Our currency converter is for guidance purposes only. Prices are subject to change without notice in the event of currency fluctuation, government taxes, or any such cost increase, which is beyond ITM-Tourist Information‘s control. After the payment has been confirmed, the price is guaranteed against any surcharge, unless an increase is due to government laws or currency changes. Should the surcharge exceed 10%, clients will be entitled to cancel their booking with a full refund.